I CAN'T LOGIN TO MY CUSTOMER ACCOUNT- HELP?!
In March 2017 I switched online payment systems and it made running Tsuno a lot easier- however for anyone who had an account before that time you will notice your password no longer is recognised. Your account is still there you just need to 'create' it again so you can pop in a new password. Follow the instructions on this page.
WHAT WAS THE INSPIRATION FOR STARTING TSUNO?
The best answer to this question can be found here.
HAVE YOU HEARD OF THE MENSTRUAL CUP? WHY DON'T YOU SELL THOSE?
The short answer is yes. The menstrual cup was one of my inspirations for starting Tsuno. There’s a couple of reasons I don't sell them yet – menstrual cups are subject to TGA certification, and there are so many great brands out there already being champions in that space. Check out JuJu (Australian made), Lunette or Diva Cup for brands that are certified by the Therapeutic Goods Administration.
HOW DID YOU START TSUNO?
It was about a two-year process. The first year, back in 2012, I sat on the idea and finally got fed up with myself for never acting on any of my ideas. The second year involved doing a short small business course, writing a business plan to see if it was a viable notion, liaising with manufacturers, becoming an ambassador for One Girl to learn more about girls education and empowerment, taking part in the Do It In A Dress challenge, designing a crowd funding campaign with Pozible, raising $40,000 via crowd funding, ordering my first shipment of product, made a website to sell from, and talking about periods way too much. Read more here.
WHAT IS DO IT IN A DRESS?
Do It In A Dress is a brilliant initiative where you raise money by doing whatever you’re doing… in a school dress, putting your hand up as an advocate of girls’ education. To get involved, first you need to register at www.doitinadress.com, then create an online profile, plan your challenge, buy a dress, get fundraising and come October, step out in style. The approach backs a better life for girls in two of the worst places on earth to be born one: Sierra Leone and Uganda. A girl's income increases by at least 10% for every year she stays in school. She’ll get married later and have a smaller, healthier family.
WHAT WAS YOUR CHALLENGE?
For One Girl's annual fundraising challenge, I set myself the task of coping with my period the way women have to without access to sanitary products. Rags, newspaper, kitchen sponges, bark and leaves. Pulling dirty, itchy, stringy, bark from a tree was my last straw. I couldn’t do it. The difference was, I had alternatives. That’s when I decided to do something to help.
ARE YOU INSANE?
No, I’m in sanitary.
WHAT IS YOUR DREAM FOR TSUNO?
World wide period domination! Moo ha ha! (sits in dark corner rubbing hands together). Seriously though, I want Tsuno to greatly influence the feminine hygiene industry in Australia and abroad. By offering a range of sustainable, quality products that all women can use, I can direct money away from the large corporations currently controlling the market and give it to charities and initiatives working to make gender inequality and poverty history.
HOW DO YOU PRONOUNCE TSUNO?
Like you'd say ‘Tsunami’ but with an ‘oh’ at the end. And without the 'ami'...of course.
WHERE DO THE PROFITS GO?
I currently have an agreement to give 50% of net profits (the money remaining after all the expenses of running a business have been taken care of) to One Girl, please refer to the Giving page on this website for more info about why I have chosen to partner with them. Throughout the year, I also match pad donations to the Asylum Seeker Resource Centre, Share the Dignity, Essentials 4 Women SA and the Rough Period depending on their supply levels. If their levels are low, I encourage people to donate.
WHERE CAN I BUY TSUNO?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We pack orders every Monday, Wednesday and Friday and send using Australia Post. It could be anywhere between 2 to 10 days depending on where you live in Oz. A tracking number will be emailed to you when the package has been sent.
WHAT DELIVERY OPTIONS CAN I CHOOSE FROM?
We know how stressful coordinating deliveries can be, that's why we've got three shipping options for you to choose from: authority to leave, no authority to leave and safe drop. Here's what each option means to avoid any confusion!
Authority to leave (ATL): Australia Post will always try to collect a signature when they deliver the parcel if someone is home to sign for it. For non-signature parcels, Australia post will still knock/use intercom and call out three times, unless the parcel is so small it can be safely left in the letterbox. If no one is home, the drivers and posties are trained to follow delivery instructions displayed on the scanner or parcel label wherever it is possible to do so.
No authority to leave: Australia Post will not leave a parcel at your property if you have specified that your order requires a signature on delivery, or your location is considered unsafe or it's not accessible by our drivers.
Safe drop: Safe Drop is when Australia Post finds a suitable place at your delivery address where they can safely leave your parcel if it doesn't fit in your mailbox or if you're not home to receive it.
WHERE ARE YOUR PADS MANUFACTURED?
Tsuno pads are manufactured in an ISO 9001 2008 certified factory in China, which I have visited to view conditions. We work with our suppliers to ensure compliance with SA8000 as it relates to health & safety, equal opportunities and diversity; ISO14000 as it relates to environmental management, all within the framework of an audit as part of Sedex membership.
WHERE ARE YOUR TAMPONS MANUFACTURED?
Our tampons are produced by a factory in Slovenia, Europe. (I went on a trip there to visit the factory and discovered how absolutely beautiful that country is, seriously, google Lake Bled.) The manufacturer is one of the largest in Europe and supplies many, many brands you would recognise. The organic cotton is grown nearby in Turkey and is certified by the Global Organic Textile Standard (GOTS).
ARE TSUNO PRODUCTS COMPOSTABLE?
Each tampon is wrapped in polypropylene film which is the government regulated standard we are required to adhere to, it is to ensure that moisture and bacteria is controlled. Our pad wrappers and bottom layer is made using biodegradable material which breaks down best in commercial composting, they are a PLA +PBAT blend bio-plastic. This material can break down in up to 6 months in a commercial composting system with ideal oxygen levels and temperatures. Our liner is completely biodegradable and works best in commercial composting. The middle layer of our regular and overnight pads is a super absorbent polymer material which is not biodegradable. At this stage, this is the most efficient material for absorbing menstrual flow that we've found, but our search continues to find a suitable renewable alternative.
CAN YOU DONATE PRODUCT TO ME FOR MY EVENT OR CAUSE?
I do already have a quite extensive giving program in place with a number of local charities, and get asked frequently to provide product for free. It never hurts to ask- please email firstname.lastname@example.org but please do understand as a small business I may not be able to offer this to everyone who requests. Thank you.
CAN YOU HELP ME WITH MY SCHOOL ASSIGNMENT?
We love all the interest we get about Tsuno, and wish we could have done cool assignments about cool menstrual brands when we were at school. While we will try to help as best as we can, at times as a small business we might not get around to answering all your questions. If you're after general information, you can find it under the 'About' section up the top. If there are any specific questions not answered, you can always reach out to us here email@example.com.