I CAN'T LOGIN TO MY CUSTOMER ACCOUNT- HELP?!
In March 2017 I switched online payment systems and it made running Tsuno a lot easier- however for anyone who had an account before that time you will notice your password no longer is recognised. Your account is still there you just need to 'create' it again so you can pop in a new password. Follow the instructions on this page.
TSUNO PADS ARE TOO STICKY/NOT STICKY ENOUGH
As we are a relatively new company and are trying to push our sanitary pads to be more environmentally friendly with each bulk order, we do get feedback on the product only when it goes into the market and is used by a wide range of people. We value your feedback about your experience with our products and take it very seriously. Please email us to email@example.com if you have any. Our last order we received feedback saying the adhesive wasn't sticky enough, and after trying to rectify that issue now we are hearing it is too sticky. Please keep writing and letting us know what you think/ how we can improve.
If you are experiencing an issue with the adhesive being too sticky, I find that wearing natural fibre underwear (eg cotton) as opposed to synthetic underwear does help reduce the bond between the two when removing the pad. We are going back to the adhesive drawing board for our next bulk order, and appreciate your understanding on this sticky situation.
WHAT WAS THE INSPIRATION FOR STARTING TSUNO?
The best answer to this question can be found here.
HAVE YOU HEARD OF THE MENSTRUAL CUP? WHY DON'T YOU SELL THOSE?
The short answer is yes. The menstrual cup was one of my inspirations for starting Tsuno. There’s a couple of reasons I don't sell them yet – menstrual cups are subject to TGA certification, and there are so many great brands out there already being champions in that space. Check out JuJu (Australian made), Lunette or Diva Cup for brands that are certified by the Therapeutic Goods Administration.
HOW DID YOU START TSUNO?
It was about a two-year process. The first year, back in 2012, I sat on the idea and finally got fed up with myself for never acting on any of my ideas. The second year involved doing a short small business course, writing a business plan to see if it was a viable notion, liaising with manufacturers, becoming an ambassador for One Girl to learn more about girls education and empowerment, taking part in the Do It In A Dress challenge, designing a crowd funding campaign with Pozible, raising $40,000 via crowd funding, ordering my first shipment of product, made a website to sell from, and talking about periods way too much. Read more here.
WHAT IS DO IT IN A DRESS?
Do It In A Dress is a brilliant initiative where you raise money by doing whatever you’re doing… in a school dress, putting your hand up as an advocate of girls’ education. To get involved, first you need to register at www.doitinadress.com, then create an online profile, plan your challenge, buy a dress, get fundraising and come October, step out in style. The approach backs a better life for girls in two of the worst places on earth to be born one: Sierra Leone and Uganda. A girl's income increases by at least 10% for every year she stays in school. She’ll get married later and have a smaller, healthier family.
WHAT WAS YOUR CHALLENGE?
For One Girl's annual fundraising challenge, I set myself the task of coping with my period the way women have to without access to sanitary products. Rags, newspaper, kitchen sponges, bark and leaves. Pulling dirty, itchy, stringy, bark from a tree was my last straw. I couldn’t do it. The difference was, I had alternatives. That’s when I decided to do something to help.
ARE YOU INSANE?
No, I’m in sanitary.
WHAT IS YOUR DREAM FOR TSUNO?
World wide period domination! Moo ha ha! (sits in dark corner rubbing hands together). Seriously though, I want Tsuno to greatly influence the feminine hygiene industry in Australia and abroad. By offering a range of sustainable, quality products that all women can use, I can direct money away from the large corporations currently controlling the market and give it to charities and initiatives working to make gender inequality and poverty history.
HOW DO YOU PRONOUNCE TSUNO?
Like you'd say ‘Tsunami’ but with an ‘oh’ at the end. And without the 'ami'...of course.
WHERE DO THE PROFITS GO?
I currently have an agreement to give 50% of net profits (the money remaining after all the expenses of running a business have been taken care of) to One Girl, please refer to the Giving page on this website for more info about why I have chosen to partner with them. Throughout the year, I also match pad donations to the Asylum Seeker Resource Centre, Share the Dignity, Essentials 4 Women SA and the Rough Period depending on their supply levels. If their levels are low, I encourage people to donate.
WHERE CAN I BUY TSUNO?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We pack orders every Monday, Wednesday and Friday and send using Australia Post. It could be anywhere between 2 to 10 days depending on where you live in Oz. A tracking number will be emailed to you when the package has been sent.
WHERE ARE YOUR PADS MANUFACTURED?
Tsuno pads are manufactured in an ISO 9001 2008 certified factory in China, which I have visited to view conditions. We work with our suppliers to ensure compliance with SA8000 as it relates to health & safety, equal opportunities and diversity; ISO14000 as it relates to environmental management, all within the framework of an audit as part of Sedex membership.
WHERE ARE YOUR TAMPONS MANUFACTURED?
Our tampons are produced by a factory in Slovenia, Europe. (I went on a trip there to visit the factory and discovered how absolutely beautiful that country is, seriously, google Lake Bled.) The manufacturer is one of the largest in Europe and supplies many, many brands you would recognise. The organic cotton is grown nearby in Turkey and is certified by the Global Organic Textile Standard (GOTS).
CAN YOU DONATE PRODUCT TO ME FOR MY EVENT OR CAUSE?
I do already have a quite extensive giving program in place with a number of local charities, and get asked frequently to provide product for free. It never hurts to ask- please email firstname.lastname@example.org but please do understand as a small business I may not be able to offer this to everyone who requests. Thank you.