FAQ's
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The best answer to this question can be found here.
Like you'd say ‘Tsunami’ but with an ‘oh’ at the end. And without the 'ami'...of course.
I currently have an agreement to give 50% of net profits (the money remaining after all the expenses of running a business have been taken care of) to One Girl, please refer to the Giving page on this website for more info about why I have chosen to partner with them. Throughout the year, I also match pad donations to the Asylum Seeker Resource Centre, Share the Dignity, Essentials 4 Women SA and the Rough Period depending on their supply levels. If their levels are low, I encourage people to donate.
We pack orders every day and send using Australia Post. It could be anywhere between 2 to 10 days depending on where you live in Oz. A tracking number will be emailed to you when the package has been sent.
We know how stressful coordinating deliveries can be, that's why we've got two shipping options with Australia Post for you to choose from: authority to leave, no authority to leave.
Tsuno pads are manufactured in an ISO 9001 2008 certified factory in Shanghai, China. We work with our suppliers to ensure compliance with SA8000 as it relates to health & safety, equal opportunities and diversity; ISO14000 as it relates to environmental management, all within the framework of an audit as part of Sedex membership.
Our tampons are produced by a factory in Slovenia, Europe. (I went on a trip there to visit the factory and discovered how absolutely beautiful that country is, seriously, google Lake Bled.) The manufacturer is one of the largest in Europe and supplies many, many brands you would recognise. The organic cotton is grown nearby in Turkey, Kyrgyzstan and Kazakhstan and is certified by the Global Organic Textile Standard (GOTS).
Each tampon is wrapped in polypropylene film which is the government regulated standard we are required to adhere to, it is to ensure that moisture and bacteria is controlled. Our pad wrappers and bottom layer is made using biodegradable material which breaks down best in commercial composting, they are a PLA +PBAT blend bio-plastic. This material can break down in up to 6 months in a commercial composting system with ideal oxygen levels and temperatures. The middle layer of our regular and overnight pads is a super absorbent polymer material which is not biodegradable. At this stage, this is the most efficient material for absorbing menstrual flow that we've found, but our search continues to find a suitable renewable alternative.
I do already have a quite extensive giving program in place with a number of local charities, and get asked frequently to provide product for free. It never hurts to ask- please email info@tsuno.com.au but please do understand as a small business I may not be able to offer this to everyone who requests. Thank you.
We love all the interest we get about Tsuno, and wish we could have done cool assignments about cool menstrual brands when we were at school. While we will try to help as best as we can, at times as a small business we might not get around to answering all your questions. If you're after general information, you can find it under the 'About' section up the top. If there are any specific questions not answered, you can always reach out to us here hello@tsuno.com.au.